Privacy Policy

Privacy Policy

Introduction

Welcome to http://trusted-auto-body-shop.dentrepair-talk.com! We are dedicated to maintaining a transparent and secure online environment for our valued customers. This Privacy Policy explains how we, the Company (also referred to as ‘we’, ‘us’, or ‘our’), handle your personal information when you visit our website, use our services, or engage with our applications. By providing your data to us, you consent to the practices described herein.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our main website at http://trusted-auto-body-shop.dentrepair-talk.com and any subdomains.
  2. All applications and mobile apps developed and maintained by us.
  3. Online services offered through our platform.
  4. Products sold or distributed via our online channels.

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines our practices when:

  1. You sign up as an authorized user for our services or applications.
  2. You visit and interact with our websites, including by leaving comments or reviews.
  3. We communicate with you via email, telephone, or text messages (SMS) for marketing or service-related purposes.

Personal Data Collection

We collect various types of personal information to enhance your experience and provide tailored services:

  1. Account Information: Details related to your user account creation and management, such as username, email address, and password hashes.
  2. Payment Information: Data required for processing transactions, including credit/debit card numbers, expiration dates, and billing addresses.
  3. Financial Information: We may collect bank account details or other financial records for direct payment methods.
  4. Purchase Information: Details about products or services you’ve purchased from us, such as order history, quantities, and product specifications.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs), IP addresses, and mobile network information to recognize your device when using our mobile applications.
  6. Location Data: With your consent, we may access your location data for personalized services or mapping purposes.
  7. Feedback: Your responses to surveys, feedback forms, or product reviews.
  8. Social Media Information: If you log in through social media accounts, we may collect information from those platforms (with their permission).
  9. Product Information: Details about products you’ve viewed, added to your cart, or purchased on our e-commerce site.

We gather this data through various means, including direct user input, tracking technologies, and third-party service providers.

Cookies

We use cookies, a common technology, to enhance your experience and provide personalized content:

  1. Strictly Necessary Cookies: These ensure basic functionalities of our website, such as secure login.
  2. Preference Cookies: They remember your preferences, like language settings or display options.
  3. Analytics Cookies: Used by analytics providers to track site performance and user behavior.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes:

  1. Financial records and transaction histories may be kept for up to 7 years due to tax and accounting obligations.
  2. Customer service records are typically retained for 3 years post-interaction.
  3. Marketing-related data is deleted when it becomes inactive, usually after 6 months.

Upon request, we can assist in deleting or anonymizing your personal information, except where required by law to retain certain records.

Security Measures

We prioritize the security of your personal data and implement robust measures:

  1. Employing encryption for data at rest and in transit.
  2. Engaging secure third-party payment processors for financial transactions.
  3. Regularly testing and updating our security protocols to address emerging threats.
  4. Limiting access to personal information based on the principle of least privilege.

Children’s Privacy

We are committed to protecting children’s privacy:

  1. Our services are not directed at individuals under 18 years old, and we do not knowingly collect or retain personal data from such users.
  2. If a parent or guardian believes that their child’s personal information has been collected, they can contact us for deletion or access purposes.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access: Retrieve and review the personal data we hold about you.
  2. Rectification: Request corrections if your information is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Ask for the deletion of your data, except where retention is required by law.
  4. Restriction: Limit our use or disclosure of your personal information under certain circumstances.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your data protection rights.
  8. Appeals/Complaints: File complaints with relevant supervisory authorities and seek redress for any perceived privacy violations.

To exercise these rights, please contact our Data Protection Officer using the details provided below.

Changes to Policy

We may update this Privacy Policy from time to time:

  1. All significant changes will be posted on this page, and the updated policy will be effective immediately upon publication.
  2. Continued use of our services after any revisions constitutes your acceptance of the updated policy.

Contact Information

For any privacy-related inquiries or concerns, please reach out to us:

We are dedicated to addressing your queries promptly and ensuring the security of your personal information.